Monitoring Service

The Monitoring Service is designed to unobtrusively keep an eye on important aspects of your computer.

The monitoring service consists of the following components:

  1. Monitoring – We monitor your computer & notify you when issues require attention.
  2. Security – We install and maintain our award winning endpoint security.
  3. Support – We provide remote connection software & easy access contact methods.
  4. Discounts – You receive discounts on onsite, workshop & remote support (currently 25%).

As this is a monitor only service, all remedial work and support will incur additional charges, but at discounted rates.

This service includes our award winning managed antivirus solution.

Proactive Monitoring

Hardware Monitoring

We will monitor your hardware and receive alerts when any of the following situations occur:

  • Antivirus Protection Disabled
  • Low Hard Drive Space Warning
  • Hard Drive Failing
  • Windows Firewall Disabled

Application Crash Monitoring

We will monitor your computer for recent application crashes. Regular application crashes that are interfering with your everyday use of the computer will be investigated further.

Disk Space Monitoring

Low available hard drive space can be a major cause of poor performance. We will monitor your hard drive in real time and take action if the available space becomes critical.

Event Log Monitoring

We will monitor the system event log for instances of critical entries and take appropriate action if found.

Security

Managed Antivirus & Licensing

A managed antivirus solution is a service we provide, where we take care of installing the software on your computers, and will then manage the solution for you.

Virus & Spyware Health Monitoring

We ensure that scanners are up-to-date and scans are scheduled for a convenient time, thus protecting computers. In the event of any issues, we are notified so that remedial action can quickly be despatched. This often happens without interrupting your work.

Support

Secure Remote Desktop Software

We use a secure, remote control program that allows us to connect to your computer and troubleshoot and solve problems quickly and effectively. You have the ability to see everything being done simultaneously.

System Tray "Support on Demand"

We provide you with a simple way to contact us for any issues or queries. Our icon is visible in the bottom-right of your screen, and when clicked, presents you with a simple form which is sent directly to us and creates a job in our ticketing system.

Discounts

Phone & Remote Connection Support at 25% Discount

Outside business hours support is limited to email & SMS contact, with phone contact being at the discretion of the technician and subject to technician availability at the time. If required, clients will be offered these services at discounted rates.

Onsite Work at 25% Discount

If required, clients will be offered onsite services at discounted rates.

Offsite Workshop Work at 25% Discount

If required, clients will be offered offsite workshop services at discounted rates.

Enrollment in the Monitoring Service signifies your understanding and acceptance of our Terms & Conditions.