Managed Service Plans

We offer a range of managed services specifically designed for Small Business, Home Office and Residential users, developed to better protect you and take the uncertainty out of everyday computing. Our plans range from Monitor Only, to Fully Managed plans with peace of mind and predictable budgeting.

Monitor Plan

Our Monitor Plan is designed to unobtrusively keep an eye on important aspects of your computer.

There are four aspects to this plan:

  1. Monitoring – We monitor your computer & notify you when issues require attention.
  2. Security – We install and maintain our award winning endpoint security.
  3. Support – We provide remote connection software & easy access contact methods.
  4. Discounts – You receive discounts on onsite, workshop & remote support (currently 25%).

As this is a monitor only plan, all remedial work and support will incur additional charges, but at discounted rates.

This plan includes our award winning managed antivirus solution.

Maintain Plan

Our Maintain Plan is designed for those who just want their computer to run smoothly, but don’t mind paying for onsite visits or workshop work.

There are five aspects to this plan:

  1. Monitoring – We remotely monitor your computer for critical indicators.
  2. Maintenance – We automatically fix any issues identified by our monitor process & update your third party apps.
  3. Security – We install and maintain our award winning endpoint security & remove any infections.
  4. Support – You receive priority support, free remote support & out of hours contact.
  5. Discounts – You receive discounts on onsite, workshop support (currently 50%).

Phone & Remote Connection Support is included, but remedial work requiring onsite or workshop work will incur additional charges, but at discounted rates.

This plan also includes our award winning managed antivirus solution.

Manage Plan

Our Manage Plan is designed for those who want their computer to run smoothly without being heavily involved, and enjoy the benefits of predictable budgeting.

There are six aspects to this plan:

  1. Monitoring – We remotely monitor your computer for critical indicators.
  2. Maintenance – We automatically fix any issues identified by our monitor process & update your third party apps.
  3. Security – We install and maintain our award winning endpoint security & remove any infections.
  4. Support – You receive priority support, free remote support & out of hours contact.
  5. Backups – We install and manage an online backup system.
  6. Discounts – You receive onsite, workshop & remote support at no additional cost.

All remedial work including Phone & Remote Connection Support as well as Onsite & Workshop work is included. You will only pay additional charges for parts and software purchases if required.

This plan also includes Online Backups as well as our award winning Managed Antivirus Solution.