The Maintenance Service is designed for those who just want their computer to run smoothly, but don’t mind paying for onsite visits or workshop work (discounted rates).
The maintenance service consists of the following components:
- Monitoring – We remotely monitor your computer for critical indicators.
- Maintenance – We automatically fix any issues identified by our processes & update your third party apps.
- Security – Includes all aspects of the Managed Security Service.
- Support – You receive priority support & free remote support.
- Discounts – You receive discounts on additional support services not included in this service (currently 50%).
Phone & Remote Connection Support directly relating to items within the scope of this service are included, however remedial work for other issues requiring onsite or workshop work will incur additional charges. Discounted rates apply (currently 50%).